In a case where you're receiving incomplete orders, please check with your merchant because sometimes the package will be shipped on separate boxes. Due to packaging limitation, weight, shapes, etc., You need to check with the merchant about this issue and ask for the new tracking number for that package. Or your missing item due to the merchant unable to fulfill your order simply because it is out of stock.
Order Protection is not liable to provide a replacement for out-of-stock or missing items. You need to contact the merchant directly for a replacement of a different item or color. Depending on your merchant refund policy, you might be able to get a refund for out-stock items to your original method of payment. Please get in touch with your merchant for Missing Items.